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Operations console
INTERNALCivhet Admin
Pilot Operations Dashboard
Each admin tool now opens as its own view so the console no longer relies on long-page scrolling.
Customer Support Lookup
Find the account needed for support without exposing receipt history, exact DOB, phone number or cross-merchant purchase intelligence.
Private customer feedback
Feedback & replies
Ordinary compliments, suggestions and service comments stay separate from Quality & Safety cases. Customer wording is preserved exactly; replies are private.
Customer account controls
Customers
Investigate unusual activity, review active sessions, suspend access, or terminate an account with an audited reason. Flags are investigation signals, not automatic findings of wrongdoing.
Select a customer.
Account status, sessions and investigation actions appear here.
Merchant status & premises
See the merchant main premises and suspend or reactivate merchant access with an audited reason.
Premises verification
Address approvals
A merchant requested address does not replace an already approved premises address until Civhet Admin approves it.
Private Quality & Safety
Quality & Safety
Customer Quality & Safety reports stay private. Merchant identity access remains protected and audited.
0 casesChoose a case type or use filters to narrow the private report list.
Repeated patterns & safety signals
Private records
Private reports
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The first matching case will open automatically.
Campaign operations
Campaign moderation
Inspect and moderate the same public promotion universe used for billing: standard offers, BOGO and bundle/combo promotions. Redemption history is never deleted by a pause.
0 promotions
Public advertising accounting
Promotion billing / usage
Billing counts only customer-visible public advertising. Purchase-earned, birthday and service vouchers remain excluded. Civhet records usage and statements; payment is handled externally.
Select a merchant and month.
Civhet will calculate auditable billable campaign-days from visibility periods.
Usage overview
Merchant promotion exposure
This overview is operational. The statement preview above is the billing source of truth.
Campaign-day rates
No price is assumed. Configure a global rate or merchant override before finalising a statement.
Billing adjustment
Positive values add a charge; negative values record a credit. A reason is mandatory and appears in the audit trail.
External payment onlyFinalising a statement does not charge a card, hold funds or mark an invoice paid.
Statements
Finalised promotion statements
Failed jobs
Retry only failed/dead background work with an audited reason.
Rule-based operational signals
Risk indicators
Investigation signals only. These do not score customer value, infer religion/health, or automatically accuse a customer or merchant.
Pilot control
Rewards integrity
Rewards/points remain Coming Soon. This view verifies that hidden point accrual or redemption has not been enabled.
Reminder showcase
Run the reminder worker for a selected date to verify voucher/warranty reminder behaviour in the controlled demo. This does not enable Firebase push by itself.
System health
Pilot reliability
Merchant device & sync health
Operational sync metadata only. This is not invasive device fingerprinting.
Recent sensitive actions
Target, timestamp and recorded reason are shown for operational actions.